TERMS AND CONDITIONS
Before placing an order, if you have any queries relating to these terms and conditions, please click here to contact our Customer Services.
We may change these terms from time to time without notice to you. Changes will apply to any subsequent orders received. Once your order has been confirmed, we will not be able to make any such changes.
We have made every effort to display as accurately as possible the information and illustrations of our products that appear on the website. However, as the actual illustrations you see will depend on your monitor, we cannot guarantee that your monitor’s display of any illustrations will accurately reflect the colour of the product on delivery.
We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. We reserve the right to refuse orders where product information has been mis-published, including prices and promotions.
Prices are inclusive of GST where applicable.
PURCHASE OF PRODUCTS
When you place an order on our website we shall email you an acknowledgement. If there are any problems with your order, we shall contact you.
Once you have checked out and your order has been confirmed, you will not be able to make any changes to your order so please make sure that everything is correct before clicking the confirm button. In particular, please note that no changes can be made to the delivery address you have provided once your order has been placed.
Any discounts triggered by the entry of a promotional code will not be applied until the order is accepted but will be detailed on the invoice.
We reserve the right to refuse an order for a legitimate reason, for example, in the following circumstances:
- The product ordered is unavailable from stock
- We are unable to obtain authorization of payment
- An error is identified within the product information, including price or promotion; and/or if we suspect any fraudulent activity.
In any of these cases, we shall inform you accordingly and if payment of the order has already been made, we shall reimburse you without delay and in any event within 30 days.
Goods are subject to availability. As there is a delay between the time when the order is placed and the time when the order is accepted, the stock position relating to particular items may change. If an item, you have ordered becomes out of stock before we accept the order we shall notify you as soon as possible and you will not be charged for the out of stock items.
We will take all reasonable care, in so far as it is within our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the website.
SHIPPING AND DELIVERY
Our standard delivery for orders delivered as below:
SEMENANJUNG MALAYSIA – RM8 onwards
SABAH DAN SARAWAK – RM12 onwards
Shipping charges are quoted based on weight (or order quantity) and will be automatically calculated during checkout.
We aim to deliver orders within four working days (Semenanjung) to seven working days (Sabah & Sarawak) of orders being placed. However, sometimes during busy sale periods, deliveries may take longer. Please note that Saturday and Sunday are not classed as working days. If you have not received your delivery in seven working days please contact our Customer Services.
Please note that no changes can be made to the delivery address and other information after the order has been placed.
In order to track your order with us, you will need to have your tracking number with you. This can be located on your account details or dispatch confirmation email.
We are using PosLaju courier service, please click here to track your parcel.
As most parcels will reach their destination within 1 weeks, we are unable to query your parcel before this time. If this time has passed and you have still not received your parcel please click here to contact Customer Services.
REFUNDS AND RETURNS
If you are not happy with our products for any reason, please contact us within 30 days. We guarantee to refund/replaced any broken item when you return it to us in initial saleable condition within 14 working days of receipt.
If you return a single item bought as part of a multi-buy discount offer (for example ‘buy 2 for RM178’) you will be refunded the full price of that item less the total discount given in the offer. If you return all items purchased with the multi-buy discount you will be refunded with the full multi-buy value.
For combination purchases (“buy one, get one free” or “get the lowest priced item free”), you must return any free items or vouchers back for us to process a refund.
All returns must be made by post or trusted courier service.
Please ensure you return the goods to us as soon as possible, giving the reason for your return. We will examine the goods following receipt and if we find the goods are of unsatisfactory quality or unfit for purpose we will refund you the price you paid for the goods and the original delivery charge (if any).
All trademarks, service marks or trade names of EFFENZEE used in the site are trademarks or registered trademarks of Effenzee Rich Sdn Bhd.
This site and the materials and products on this site are provided “as is” and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, effenzee.com disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Effenzee.com does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. effenzee.com does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
Limitation of Liability
Effenzee.com shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if effenzee.com has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
In the event that a effenzee.com product is mistakenly listed at an incorrect price, effenzee.com reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. effenzee.com reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, effenzee.com shall issue a credit to your credit or debit card account in the amount of the incorrect price.
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by effenzee.com without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
Effenzee.com may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to effenzee.com.
Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including effenzee.com or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
Effenzee.com does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, effenzee.com is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, effenzee.com reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to effenzee.com in its sole discretion.
You agree to indemnify, defend, and hold harmless effenzee.com, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.